Welcome to White Lodge Veterinary Surgery.
Your local independent veterinary practice in Exmouth.
Phone us on 01395 267928
Coronavirus Covid-19 update.
On Monday 23rd March 2020, the Prime Minister declared the country was in lockdown in a bid to combat the Covid-19 pandemic and provide support to our NHS, thus preventing many, many deaths. As a result, the Royal College of Veterinary Surgeons (our professional governing body) quickly responded, advising veterinary surgeons up and down the country of how we must act.
The advice is that veterinary surgeons must immediately reduce face-to-face contact, switching to providing urgent and emergency care only, fulfilment of urgent prescriptions and maintaining a food supply chain.
We are doing our best to keep the practice open and deliver our key services with as little disruption as possible. However, we are having to take extra precautions to keep everyone safe and healthy. We will always treat your pets in an emergency, so please telephone us for advice, even if you are self-isolating or not well yourself.
Unfortunately, we are restricted to seeing urgent and emergency cases only. We are only able to provide key staff so that we can comply with restricted movements, social distancing and limit all contacts. The main doors to the surgery will be closed and we will not be able to allow people into the building. Please telephone the practice to announce your arrival and wait in your car. Someone will come out to assist you as soon as they can. Please understand in these challenging times that your pet may have to come into the surgery without you, being brought in by a member of staff and then returned to you.
We are happy to provide repeat prescriptions and extend the allowance if we have the stock so that we restrict further movements of people. However, our supply and deliveries will also be limited so there may be a short delay. Please allow extra time for us to provide the medications your pet needs. We request that you kindly pay by credit card, preferably over the telephone, prior to collecting the medication. If you let us know when you will be here, we will put your labelled medicines outside in a box near the main entrance, for you to collect.
Please do NOT visit under any circumstances if you are unwell or if you are in contact with anyone with any Coronavirus symptoms. We also need to know if the pet has been in contact with anyone suffering with the symptoms.
We are happy to provide telephone consultations, although there will be a small charge to cover costs. We are trying to set up video consultations and are waiting for this to come online.
In the meantime, we hope you and your pets all keep healthy and well. Our thoughts are with you at this difficult time. Please take good care of yourselves.
We will provide a further update regarding our policies and procedures in the coming days.
We would like to extend our grateful thanks to you all for the messages and words of encouragement.
It goes without saying how proud we are of the continuous dedication shown by the entire team at the practice
Check the NHS 111 website for up-to-date information and guidelines to follow.
Also please see the links below:
24h / 7 Day Emergency Vet Service
If you need to see a vet urgently, we are a member of the Exonia Veterinary Emergency Services. To access this emergency service, simply phone: 01395 267928, our usual number, and the telephone will be diverted to the new Out-of-Hours Service automatically.
Exonia Veterinary Emergency Service (EVES), EVES Veterinary Hospital, St.David's Station, Exeter, EX4 4NT. www.exoniavets.co.uk