Welcome to White Lodge Veterinary Surgery.
Your local independent veterinary practice in Exmouth.
Phone us on 01395 267928
Coronavirus Covid-19 update (13/10/2020)
The Prime Minister has declared a new tier system to combat the Covid-19 pandemic and provide support to our NHS. Exeter has a contained outbreak but is in tier 1 - a medium risk. The Royal College of Veterinary Surgeons (our professional governing body) has advised veterinary surgeons how we must act in order to continue to provide our service within the current restrictions.
We are doing our best to keep the practice open and deliver our key services with as little disruption as possible. However, we are having to take extra precautions to keep everyone safe and healthy. We will always treat your pets in an emergency, so please telephone us for advice, even if you are self-isolating or not well yourself.
We are now seeing all routine appointments and surgeries, including vaccinations, but it is not business as usual. The main doors to the surgery will be closed and we still cannot allow people into the building. Please telephone the practice to announce your arrival and wait in your car, or if you have arrived on foot you are welcome to sit under our tent, keeping social distance from others. Someone will come out to assist you as soon as they can. Please understand in these challenging times that your pet may have to come into the surgery without you, being brought in by a member of staff and then returned to you.
We are happy to provide repeat prescriptions and extend the allowance if we have the stock so that we restrict further movements of people. However, our supply and deliveries will also be limited so there may be a short delay. Please allow extra time for us to provide the medications your pet needs. We request that you kindly pay by credit card over the telephone, prior to collecting the medication. If you let us know when you have arrived we will bring the medicines out to you.
Please do NOT visit under any circumstances if you are unwell, in self-isolation for any reason, or are in contact with anyone with any Coronavirus symptoms. We also need to know if the pet has been in contact with anyone suffering with the symptoms. Please telephone for advice.
We are offering consultations in the practice with history being taken over the phone or in the car park just prior to your consultation. You will not be able to enter the building with your animal for their examination. If you are isolating or do not want to come to the practice we are still happy to provide telephone and video consultations, although there will be a small charge to cover costs.
In the meantime, we hope you and your pets all keep healthy and well. Our thoughts are with you at this difficult time. Please take good care of yourselves.
We would like to extend our grateful thanks to you all for
the messages and words of encouragement.
It goes without saying how proud we are of the continuous dedication shown by the entire team at the practice.
Check the NHS 111 website for up-to-date information and guidelines to follow.
Also please see the links below:
24h / 7 Day Emergency Vet Service
If you need to see a vet urgently, we are a member of the Exonia Veterinary Emergency Services. To access this emergency service, simply phone: 01395 267928, our usual number, and the telephone will be diverted to the new Out-of-Hours Service automatically.
Exonia Veterinary Emergency Service (EVES), EVES Veterinary Hospital, St.David's Station, Exeter, EX4 4NT. www.exoniavets.co.uk